Vendor Terms

# Cloud Mark – Terms & Conditions **Effective Date:** August 6, 2026 Welcome to **Cloud Mark**, a service provided by **Hajana One** ("Company", "we", "our", or "us"). By creating an account or using our platform, you agree to these Terms & Conditions. If you do not agree, please do not use the Service. ## 1. Service Description Cloud Mark provides a platform for businesses to connect and manage the official Meta WhatsApp Cloud API. We provide account management tools, API integration, messaging dashboards, webhooks, automation features, reporting, and related services. Cloud Mark is an independent service provider and is **not owned, operated, or endorsed by Meta Platforms, Inc.** --- ## 2. Eligibility You must: * Be at least 18 years old. * Have the legal authority to represent your business. * Provide accurate and complete registration information. * Maintain the security of your account credentials. You are responsible for all activities performed using your account. --- ## 3. Compliance with Meta Policies All users must comply with Meta's applicable policies, including but not limited to: * WhatsApp Business Messaging Policy * WhatsApp Commerce Policy * Meta Platform Terms * Applicable Business Verification requirements Violation of Meta's policies may result in message restrictions, suspension, or permanent removal of your WhatsApp Business Account. Cloud Mark has no control over Meta's decisions. --- ## 4. Acceptable Use You agree **NOT** to use the Service for: * Spam or unsolicited messaging. * Fraudulent or deceptive activities. * Phishing or identity theft. * Distribution of malware or malicious links. * Illegal products or services. * Adult, gambling, or prohibited content where restricted. * Hate speech, harassment, threats, or abusive communications. * Copyright or trademark infringement. * Any activity violating local, national, or international law. Cloud Mark reserves the right to suspend or terminate any account involved in prohibited activities. --- ## 5. Message Content You are solely responsible for: * All messages sent through your account. * Maintaining records of customer consent where required. * Ensuring your content complies with applicable laws. * Respecting customer privacy. Cloud Mark does not review or approve customer messages before delivery. --- ## 6. Customer Consent Before sending any WhatsApp message, you must obtain all legally required customer consent (opt-in). You agree not to send unsolicited promotional messages. Failure to maintain proper consent may result in account suspension by Meta or Cloud Mark. --- ## 7. Billing & Payments * All subscription fees are payable in advance. * Fees are generally non-refundable unless required by law. * Failure to pay may result in suspension of services. * Taxes, duties, or governmental charges are your responsibility where applicable. --- ## 8. Service Availability We strive to provide reliable service but do not guarantee uninterrupted availability. Service interruptions may occur due to: * Meta platform outages * Internet connectivity issues * Cloud infrastructure failures * Scheduled maintenance * Security incidents * Force majeure events --- ## 9. Third-Party Services Cloud Mark depends on third-party providers including Meta. We are not responsible for: * Meta service interruptions * API limitations * Rate limits * Pricing changes imposed by Meta * Business verification delays * WhatsApp account bans initiated by Meta --- ## 10. Data Protection We implement reasonable administrative, technical, and organizational safeguards to protect customer information. However, no internet service can guarantee 100% security. Users are responsible for protecting their login credentials and API access tokens. --- ## 11. Intellectual Property All software, dashboards, branding, documentation, and related content remain the exclusive property of Hajana One unless otherwise stated. You may not: * Copy the software. * Reverse engineer the platform. * Resell the service without authorization. * Remove copyright notices. --- ## 12. Account Suspension Cloud Mark may suspend or terminate any account without prior notice if: * These Terms are violated. * Fraudulent activity is detected. * Illegal messaging occurs. * Meta disables the associated WhatsApp account. * Required payments are overdue. --- ## 13. Limitation of Liability To the maximum extent permitted by law, Cloud Mark and Hajana One shall not be liable for: * Loss of profits * Business interruption * Data loss * Indirect or consequential damages * Meta account suspension * Message delivery failures caused by Meta or third parties Our total liability shall not exceed the subscription fees paid for the affected service during the previous three (3) months. --- ## 14. Indemnification You agree to indemnify and hold harmless Hajana One, its employees, directors, affiliates, and partners from any claims, losses, damages, liabilities, legal fees, or expenses arising from: * Your use of the Service. * Violation of these Terms. * Violation of applicable laws. * Customer disputes. * Intellectual property infringement. --- ## 15. Privacy Your use of Cloud Mark is also governed by our Privacy Policy. By using the Service, you consent to the collection and processing of information necessary to provide the Service. --- ## 16. Changes to the Service Cloud Mark may modify, update, suspend, or discontinue any feature without prior notice. We may also update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms. --- ## 17. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of Pakistan, unless otherwise required by applicable law. Any disputes shall be subject to the competent courts having jurisdiction. --- ## 18. Contact Information **Cloud Mark** A Service by **Hajana One** For support, billing, or legal inquiries, please contact us using the contact information published on our official website. --- ## 19. Acknowledgement By registering an account, accessing the platform, or using Cloud Mark, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.