Privacy Policy
# Privacy Policy
**Effective Date:** August 6, 2026
Cloud Mark ("Cloud Mark", "we", "our", or "us") is a service provided by **Hajana One**. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Cloud Mark and its related services.
By using Cloud Mark, you agree to the practices described in this Privacy Policy.
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# 1. Information We Collect
We may collect the following types of information:
## Account Information
* Full Name
* Company Name
* Email Address
* Phone Number
* Country
* Billing Information
* Account Credentials
## Business Information
* Business Verification Information
* WhatsApp Business Account Details
* Meta Business Account ID
* WhatsApp Phone Numbers
* Business Profile Information
## Technical Information
* IP Address
* Browser Type
* Device Information
* Operating System
* Login History
* API Usage Logs
* Error Logs
* Session Information
## Messaging Information
When you use Cloud Mark, we may process:
* Message Metadata
* Delivery Status
* Template Information
* Message IDs
* Contact Numbers
* Webhook Events
Cloud Mark does **not** claim ownership of your message content.
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# 2. How We Use Your Information
We use your information to:
* Create and manage your account.
* Provide WhatsApp Cloud API services.
* Authenticate users.
* Process subscriptions and billing.
* Monitor platform performance.
* Improve our services.
* Respond to support requests.
* Prevent fraud and abuse.
* Maintain security.
* Comply with legal obligations.
* Send important service notifications.
We do not sell your personal information to third parties.
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# 3. WhatsApp & Meta Integration
Cloud Mark integrates with the official WhatsApp Cloud API provided by Meta.
When connecting your WhatsApp Business Account, certain information is exchanged with Meta to enable messaging services.
Your use of WhatsApp Business is also governed by Meta's own privacy policies and terms.
Cloud Mark is an independent service provider and is **not affiliated with, endorsed by, or operated by Meta Platforms, Inc.**
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# 4. Customer Data
You are responsible for the customer information you upload or process through Cloud Mark.
You represent that you have obtained all necessary permissions and legal bases required to process customer information.
Cloud Mark processes customer data solely to provide the requested services.
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# 5. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
* Keep users logged in.
* Remember preferences.
* Improve website performance.
* Analyze usage trends.
* Enhance security.
You may disable cookies in your browser, although some features may not function properly.
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# 6. Data Sharing
We may share information only when necessary with:
* Meta Platforms
* Payment Processors
* Cloud Hosting Providers
* Security Providers
* Legal Authorities when required by law
We do not sell or rent customer data.
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# 7. Data Security
We implement appropriate administrative, technical, and organizational safeguards, including:
* Secure HTTPS connections
* Encryption where appropriate
* Access controls
* Authentication mechanisms
* Firewall protection
* Continuous monitoring
* Security updates
While we strive to protect your information, no system can guarantee absolute security.
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# 8. Data Retention
We retain personal information only for as long as necessary to:
* Provide the Service
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
After the retention period, information may be securely deleted or anonymized.
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# 9. International Data Transfers
Your information may be processed or stored in countries other than your own where our service providers or infrastructure operate.
We take reasonable measures to protect personal information during such transfers in accordance with applicable laws.
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# 10. Your Rights
Subject to applicable law, you may have the right to:
* Access your personal information.
* Correct inaccurate information.
* Request deletion of your data.
* Restrict certain processing.
* Object to processing where applicable.
* Request a copy of your personal information.
* Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details provided below.
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# 11. Children's Privacy
Cloud Mark is intended for business users and is not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.
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# 12. Third-Party Services
Cloud Mark may contain links to or integrate with third-party services.
We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before using their services.
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# 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and may provide additional notice where appropriate.
Your continued use of Cloud Mark after changes become effective constitutes acceptance of the revised Privacy Policy.
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# 14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on the official Cloud Mark or Hajana One website.
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# 15. Your Consent
By creating an account, accessing, or using Cloud Mark, you acknowledge that you have read, understood, and agree to this Privacy Policy.